Customs Clearance


At Civic Parcel Services, you are paying for the postage charges of your parcel only.
We have no control over any custom related queries or any custom charges that may arise in any country. These are applied directly by the custom authorities in country.
As a sender it is your responsibility to check and pay if there are any taxes, duties for your shipment.
We can guide you with the Custom process and Custom charges but we cannot guarantee the exact fees.
For more details you will have to speak to the custom authority of the destination country.  We can offer advice if needed but please note we are not a point of authority.

Any problem regarding custom charges must be raised with the issuing authority.
Civic Parcel Services cannot challenge the authorities of any country’s decisions.

 We will pass onto the sender all custom taxes, duties or any other charges; the sender is responsible for paying the charges.